Transcript
As a global leader in financial news and data, this client needed a facility program that valued integrated technology and a data-driven mindset. ABM Connect™, an advanced data intelligence platform, effectively meets these needs by integrating data sources including facility, financial, equipment, IoT, and service delivery metrics in real-time.
Challenge
With a reputation for precision and professionalism, this financial-sector client required meticulous and consistent cleanliness across its entire office footprint. Its facilities are managed by a property management company, which needed better insight into operations to uphold the client’s high standards and deliver a premium environment for building occupants.
Solution
Enhanced visibility across the entire portfolio
The solution was the deployment of ABM Connect, which allows for comprehensive monitoring and management of facility operations.
- Real-time data capture: Equipped with mobile devices, frontline team members scan QR codes for each area serviced. This data, including time-stamped records of cleaning tasks for each area, is uploaded to ABM Connect in real time, providing visibility to operations and clients.
- Dashboard insights: Data collected from team members, facility assets, and more, is available via intuitive dashboards, giving clients the information they need to take action fast.
A facility manager notes, by providing intuitive, easy-to-read data, “ABM Connect's dashboard has transformed our approach, enabling us to maintain cleanliness at the highest level.”
- Visibility into key metrics: The platform provides visibility into key metrics, such as quality, safety, and work order completion, allowing the management team to meet KPIs and adjust services dynamically.
- Program partnership: ABM meets with the client weekly to review data and discuss any necessary changes.
Benefits and Outcomes
Implementing ABM Connect yielded several significant benefits:
- Improved operational visibility via dashboards and partnership with ABM’s operational team.
The facility manager highlighted, "The real-time data from ABM Connect allows us to not only meet but exceed our cleanliness KPIs consistently."
- Proactive facility management enables the facility team to anticipate issues before they arise, ensuring that cleaning standards are never compromised. The continuous feedback loop enabled by ABM Connect facilitated ongoing improvements and strategic adjustments.
- Greater accountability and transparency have deepened the client’s relationship with both its facility management partner and ABM, reinforcing confidence and trust in those partnerships.
- Data-driven decision-making enables the facility team to redirect efforts swiftly and effectively, maximizing staff productivity and ensuring they focus on the right priorities.
ABM Connect is reshaping how facilities operate—transforming data into a strategic asset that supports better decision-making, stronger partnerships, and higher service standards. For this financial news and date provider client, it elevated expectations for facility management, enhancing both occupant satisfaction and operational efficiency.
For more information or to arrange a demo of ABM Connect, please visit ABM.com/connect or contact ABM at 866.624.1520.
