vg99

Metropolis Technologies, Inc. to Acquire vg99. .

Hospitality

Offering our hospitality clients red-carpet valet, self-park, and transportation services with Five-Diamond customer service ratings, to ensure we make every moment matter for your guests.

For your guests, the first and last impressions they have of your property is driven by their parking experience. Our SP+ Hospitality Services operating group focuses exclusively on the hotel market. Our personnel are experts at anticipating and meeting the hospitality industry’s unyielding service-oriented needs.

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We provide parking management and excellent customer service at 391 hotels across the U.S.

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Five Diamond Customer Service

Our hospitality service standards are based on the industry’s Five-Diamond service guidelines and are reflected in our operations and employee training.

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Best-in-Class Full-Service Operations Management

With support for parking management, transportation, baggage handling, and event logistics, our Hospitality services deliver full-service operations management that enhance your guests’ experience and boost your property’s ROI.

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Technology Support for Hospitality Operations

With advanced software support, we provide insights into your business operations that allow you to optimize performance, minimizing costs and maximizing profits.

Solutions that deliver four and five diamond quality service.

Our personnel are experts at anticipating and meeting the unyielding service-oriented needs of the hospitality industry.

Our Parking Management services create business strategies you can use to reduce expenses, optimize pricing and maximize profits. We help you procure and install the latest parking technologies to support your operational and business performance needs. We control costs via financial systems tailored to the unique needs of the hospitality industry, and use proven marketing techniques to help boost your hotel property’s parking revenue.

We use technology to find impactful solutions that enhance revenue, improve guest services, and contribute to cost-saving. With SP+ INSIGHT Valet System, we give you a clear view of your  parking operations. The system is web-based Revenue Control Software as a Service (SaaS) that is easy to deploy and set up. This software includes operational dashboards that track key hospitality metrics to drive performance.

Completely integrating Bags services into a hotel, resort, or conference center’s footprint ensures guests’ arrival and departure experience is completely managed. From our custom valet solutions to a streamlined flight and baggage check-in process, Bags makes travel easier for your guests and more efficient for your staff.

Our premier hospitality support division, USA Parking, is the industry standard for parking services in the hospitality sector. This premier service reflects our 35+ years of experience delivering high-end parking operations and management services to over 300 hotels throughout the U.S. This offering includes our well-known Les Clefs d’Or Certified Concierge service.

We raise “white glove” valet service to a whole new level. Guided by the highest standards of the service and hospitality industry, our employees project a professional image and deliver service levels commensurate with that of the hotels they serve. Coordinating with hotel staff, we anticipate and accommodate peak traffic times to ensure that each guest receives a courteous welcome, prompt car retrieval, and smooth departure.

Our shuttle bus includes a management plan for a well-maintained fleet of shuttle vehicles that connect hotel guests with airports and nearby attractions. These services include advising on fleet procurement and maintenance as well as routing and scheduling.

We offer a wide menu of services to keep parking facilities clean and environmentally compliant. Our certified technicians provide services ranging from power sweeping, painting, and general housekeeping to concrete and asphalt repairs. We’ve mastered the art of providing reliable facility maintenance through sustainable and budget-friendly practices using fewer pollutants and water resources.

We can help a hotel become a perfect special event host through our Events Logistics services. We can act as a master transportation planner, advisor, and provider depending on your needs. Our scalable services work for both year-round and one-time events, such as conventions and international gatherings. Our technologies and operational practices track arriving vehicles, count crowds, and even take prepaid reservations for parking and bus seats.

We know delivering an exceptional guest experience is every client’s goal. We support this goal through our commitment to our employees’ growth and development. SP+ University is our hospitality team members’ entry into training and career development focused on Five Diamond customer service and continuous learning. From day one, new team members are taught hospitality best practices, including our SP+ branded behavioral model and service guidelines. Through SP+ University, team members and managers access on-demand learning and tools and participate in highly engaging learning communities.

Our expansive knowledge of what makes a hotel special for guests always begins and ends with excellence in customer service.

  • Bally’s Atlantic City
  • Boca Raton Resort & Spa
  • Casa Monica Hotel
  • Chicago Hilton
  • Crown Plaza Redondo Beach
  • Crown Plaza Cleveland
  • Drake Hotel Chicago
  • Elliott Grand Hyatt
  • Four Seasons Hotel Chicago
  • Four Seasons Hotel and Tower Miami
  • Grand Bohemian
  • Halekulani Hotel
  • Harbor Beach Marriott
  • Hawaii Prince Hotel
  • Hilton Hotel NY
  • Hyatt Crown Center
  • Hyatt Regency McCormick Place
  • Intercontinental Hotel Chicago
  • Intercontinental Hotel Miami
  • Langham Omni Austin Hotel
  • Omni Fort Worth
  • Peninsula Chicago
  • Radisson Hotel Winnipeg
  • Renaissance Blackstone
  • Renaissance Mayflower
  • Ritz-Carlton Chicago
  • Ritz-Carlton Hotel and Towers Boston
  • Ritz- Carlton San Juan
  • Sheraton Maui Hotel
  • Sofitel Chicago Water Tower
  • Trump International Hotel Chicago
  • The St. Regis Washington
  • The Washington Court Hotel
  • W Hotel
  • Waldorf Astoria
  • Westin Michigan Avenue
  • Westin Peachtree Plaza
  • Westin Tabor Center

We’re in your neighborhood

View our schedule of upcoming hiring events happening in cities across the US

Each hotel stay begins and ends with excellence in customer service

Let us show you how our commitment to service enables hospitality managers to extend that service to the valet curb.

Account Access

Monthly Parking Payments

Client Financial Reports